Policies

While we do not allow returns, we do allow exchanges within 7 days of delivery
You can request an exchange for a different size of the same product or a different product by paying the difference in price
All the tags and article condition should be intact and the product must be in its original packaging for the exchange to be processed
If you are not able to choose from the styles available at the time of exchange, you can opt for a refund in your PPC Wallet, which can be used for future purchases
Each order is eligible for a maximum of two exchanges
Your first exchange is free - we'll cover the pickup and reshipping. A shipping fee of ₹150 will apply for the second exchange
Please note that discounted products cannot be exchanged except in cases of manufacturing defects

Note: Exchange is not applicable for international orders

Exchange a product

Once an order is shipped, it cannot be cancelled
To cancel an order before it is shipped, you must raise a request within 24 hours of placing an order
In case you cancel a prepaid order, you'll receive a full refund in the form of store credit
The shipping fee is non-refundable under any circumstance, including cancelled exchanges

To place a cancellation request, click here

We currently do not accept returns. If something doesn't work for you, we'll do our best to help you with an exchange

Domestic orders

We aim to deliver all products within 5-9 working days of your order being placed, however, there might be delays depending on weather conditions and certain pincodes
As we don't mass-manufacture, there may be exceptional circumstances when your order might take longer to deliver, in which case we will inform you well in advance
Express shipping is available for prepaid orders at an additional cost of ₹400 per order

International orders

International shipping is available for prepaid orders only
A minimum shipping fee of INR 2000 will be applicable, depending on the region and zip code (exact shipping fee will be visible at the checkout page after entering the shipping address). This does not include duty/customs which are required to be cleared on arrival in the country by the customer.
We aim to deliver all products within 10-20 working days of your order being placed depending on the zip code
Please note that international shipments cannot be exchanged under any circumstances

We understand that when you share your personal information with us, it is a demonstration of trust, and we value this trust deeply. At our core, we believe in doing the right thing, and that includes respecting your privacy. We want you to feel confident that the information you share with us while placing an order or communicating with us through any channel is handled securely and with the utmost care.

As a D2C brand, we take our responsibility to protect your personal information very seriously. We are committed to being transparent about our data collection practices, and we use the best available tools to ensure that your information is secure. We promise to never use your information in any way that would be inconsistent with our commitment to respecting your privacy.

In short, we want you to know that you can trust us with your personal information, and that we will do everything in our power to protect your privacy and maintain the trust that you have placed in us.

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Contact Us

If you have any questions, require additional information regarding our privacy practices or want to lodge a complaint, you can reach us via email at [email protected].

Collecting Personal Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. Any information about an identifiable individual is referred to as "Personal Information". Below is the list of Personal Information we collect and the purpose for its collection.

Device Information

We collect your device information to load the site accurately for you and perform analytics on site usage to optimise our site. We use cookies, log files, web beacons, tags, or pixels to collect this information. The Personal Information we collect includes the version of web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the site and other information that may help us serve you better.

Order Information

We collect your order information to provide products or services to you, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services (in line with the preferences you have shared with us). We collect this information directly from you and only share it with vendors to fulfil your order.

Customer Support Information

We collect this information to provide customer support. We collect this information directly from you and use it to improve our customer support services. This information is only shared with chat or support service providers to provide you a seamless and connected support experience.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights in case of a dispute.

Behavioural Advertising

We use your Personal Information to provide you with personalised advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: 02/05/2023

OVERVIEW

This website is operated by Posh Pants Club. Throughout the site, the terms "we", "us" and "our" refer to Posh Pants Club. Posh Pants Club offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you are 18 years old and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

For additional terms and detailed policies, please refer to our full Terms of Service and Privacy Policy pages.

Questions about the Terms of Service should be sent to us at [email protected].

Our contact information is posted below:

Posh Pants Club

Phone: +91-8792787272
Email: [email protected]
Address: Jiwan Bima Nagar, Bangalore - 560075

GST: 29CDHPK0187L1Z3